We don't like to keep you waiting, so your order is processed directly from our warehouse within 24 to 48 hours of being placed.

The estimated delivery time, as indicated at checkout and on our shipping page, begins on the day your order is shipped. However, our average delivery time is between 7 and 14 business days.

Since we work quickly, it is not possible to make changes or cancel your order once it has been placed. If you need help with your order, we are here to assist you. Please contact our Customer Service team if you have any questions: solona.madrid.shop@gmail.com

Yes. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order. We do not accept returns for items that have exceeded the return period.

For a return to be accepted, the product must be returned in its original condition, with all its accessories and original packaging. Returns of products damaged by improper or negligent use will not be accepted.

Please note that we are not responsible for the payment of any customs fees (taxes or import duties). You will be responsible for all costs and expenses related to the return of your order. Please keep your proof of shipment until your order has been returned to our warehouse. We will not be able to resolve any issues if you cannot provide a tracking code or proof of shipment. Yes, If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order. We do not accept returns for items that have exceeded the return period.

For a return to be accepted, the product must be returned in its original condition, with all its accessories and original packaging. Returns of products damaged by improper or negligent use will not be accepted.

Please note that we are not responsible for the payment of any customs fees (taxes or import duties). You will be responsible for all costs and expenses related to the return of your order. Please keep your proof of shipment until your order has been returned to our warehouse. We will not be able to resolve any issues if you cannot provide a tracking code or proof of shipment.

We trust the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Service team, providing your order details and sending photos of the issue. We will review your case and advise you on the next steps.