Privacy Policy

PRIVACY POLICY

1. GENERAL INFORMATION

At SOLANA MADRID, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what your rights are as a user.

2. DATA WE COLLECT

When you visit our store or make a purchase, we may collect the following data:

  • First and last name.
  • Shipping and billing address.
  • Email address.
  • Phone number.
  • Payment information (securely processed by our payment providers).
  • IP address, browser, and browsing data.
  • Information collected through cookies.

3. HOW WE USE YOUR DATA?

We use your personal data to:

  • Process and ship your orders.
  • Manage payments and returns.
  • Respond to inquiries and provide customer support.
  • Send information about your order.
  • Improve the browsing experience in our store.
  • Comply with our legal obligations.

4. COOKIES

Our store uses cookies to enhance your browsing experience, remember your preferences, and analyze website usage. You can configure your browser to block or delete cookies at any time, although some store functions may not work correctly.

5. DATA SHARING

We only share necessary information with companies involved in managing your order, such as:

  • Shipping companies.
  • Payment providers.
  • Technical and analytical service providers.

We never sell or rent your personal data to third parties.

6. MARKETING

If you agree to receive commercial communications, we may send you offers, promotions, and news via email. You can unsubscribe at any time using the link included in our emails or by contacting us directly.

7. DATA SECURITY

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses secure connections through SSL/TLS encryption.

8. YOUR RIGHTS

In accordance with applicable regulations, you have the right to:

  • Access your personal data.
  • Rectify incorrect data.
  • Request the deletion of your data.
  • Limit or object to the processing of your data.
  • Request data portability.
  • Withdraw your consent at any time.
  • File a complaint with the competent data protection authority.

9. DATA RETENTION

We will retain your personal data only for the time necessary to manage your orders, comply with our legal obligations, and resolve any potential issues. Once this period ends, the data will be securely deleted.

10. CONTACT

If you have any questions about this Privacy Policy or wish to exercise any of your rights, you can contact us at:

Email: solana.madrid.shop@gmail.com