We don't like to keep you waiting, which is why your order is processed directly from our warehouse within 24 to 48 hours of being placed.

The estimated delivery time, as indicated at checkout and on our shipping page, begins from the day your order is shipped.

Since we work quickly, it is not possible to make changes or cancel your order once it has been placed. If you need help with your order once you receive it, we are here to assist you. Please contact our Customer Service team if you have any questions: solona.madrid.shop@gmail.com

We strive to process and ship orders as quickly as possible, within 24 to 48 hours of confirmation.

As soon as your order ships, you will receive a confirmation email with tracking information. Upon receiving the shipping email, you will find detailed information to track the status of your order. Simply use the provided tracking details to locate your package on our delivery partner's website.

Expedited and insured shipping prioritizes your order for earlier dispatch and includes insurance coverage during transit. If your package is lost or damaged during transit, we will contact the shipping company to resolve the issue.

Immediately after making your purchase, an order confirmation email is sent.

If you have not received it, please check your spam or junk folder. If you cannot find it there, please contact our Customer Service team and we will check your order and resend the confirmation, if necessary.

If you notice any errors immediately after placing your order, please contact our Customer Service team right away. We will check if it is still possible to update the address before shipment.

If your order has already been shipped, it may no longer be possible to make changes to the address. In some cases, the shipping company may offer redirection services, subject to their policies and additional fees.

We recommend that you carefully review your delivery information before completing your purchase.

Yes. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order. We do not accept returns for items that have exceeded the return period.

For a return to be accepted, the product must be returned in its original condition, with all its accessories and original packaging. Returns will not be accepted for products damaged by improper or negligent use.

Please note that we are not responsible for the payment of any customs duties (taxes or import fees). You will be responsible for all costs and expenses related to the return of your order. Please keep your proof of shipment until your order has been returned to our warehouse. We will not be able to resolve any issues if you cannot provide a tracking code or proof of shipment.

We currently do not offer exchanges for orders from any country.

We only offer refunds via the same payment method used, so it is possible to place a new order.

Returns can be made up to 14 days after delivery. Products being returned must be shipped within this 14-day period. Returns received outside of this period will not be eligible for a refund.

If your case requires further evaluation, please contact our Customer Service team.

If your product arrives damaged or has a manufacturing defect, please contact our Customer Service team within 48 hours of receipt. Include your order number and clear photos of the issue so we can review your case and advise you on the next steps.

We trust the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Service team, providing your order details and sending photos of the issue. We will review your case and advise you on the next steps.