REFUND POLICY

Can I return my order?

Yes. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

For the return to be accepted, the product must be returned in its original condition, with all its accessories and original packaging. Returns of products damaged by improper or negligent use will not be accepted.

How to request a return?

To initiate a return, please contact our customer service team via email, providing:

• Order number.
• Reason for return.
• Photos of the product (if it has any defects).
• Customer's full name.

Once the request is approved, we will provide you with the correct address for the return. Do not send the product without having first received our instructions.

Right of withdrawal

You have 14 days from the receipt of your order to exercise your right of withdrawal.

Because orders are processed automatically, it is not possible to cancel them once they have been prepared or shipped. If your order is already in transit, you must wait to receive it and then request a return following the indicated procedure.

Refunds

Once the product has been received and inspected, the refund will be made using the same payment method used for the purchase. The process can take up to 14 business days .

The following will not be refunded:

• Return shipping costs.
• Additional shipping costs resulting from choosing a more expensive delivery method.
• Products damaged by improper use.

Important information

Return shipping costs are borne by the customer. We recommend keeping the shipping receipt until the refund has been successfully processed. All returns must be sent only to the address we will provide you via email.