TERMS AND CONDITIONS

1. GENERAL INFORMATION

These Terms and Conditions regulate the access and use of our website, as well as the purchase of products offered in our store. By accessing the website or placing an order, you fully accept these terms.

2. WEBSITE USE

By using our store, you agree not to make illegal or fraudulent use of the website. It is prohibited to transmit viruses, attempt unauthorized access to our systems, or use the site for activities that violate current legislation. We reserve the right to suspend access to any user who fails to comply with these conditions.

3. PRODUCTS AND PRICES

All products offered are subject to availability. We reserve the right to modify prices, update product information, or withdraw any item from sale at any time and without prior notice. Product images are illustrative, and there may be minor differences from the product received.

4. ORDERS

By placing an order, the customer confirms that the information provided is correct and complete. We reserve the right to reject or cancel any order in case of suspected fraud, errors in the data provided, or lack of product availability.

5. SHIPPING

At Solana Madrid, we strive to ensure you receive your order as soon as possible. The estimated delivery time is 7 to 15 business days, counted from when the order has been processed and shipped.

Delivery times are approximate and do not constitute a guarantee, as they may be affected by circumstances beyond our control, such as delays by transport companies, customs processes, inspections, weather conditions, strikes, or logistical incidents.

Once the order has been delivered to the carrier, responsibility for transportation lies with the corresponding courier company.

Our products are shipped directly from our logistics centers and associated warehouses to ensure efficient order management. For this reason, delivery times may vary depending on the destination, product availability, and international transport conditions.

6. RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Refund Policy. We recommend reviewing this policy before making a purchase to understand the applicable conditions.

7. INTELLECTUAL PROPERTY

All content on this website, including texts, images, logos, designs, and other materials, is the property of Solana Madrid or their respective owners and is protected by applicable intellectual property law. Its reproduction or use without prior authorization is prohibited.

8. LIMITATION OF LIABILITY

We do not guarantee that the website will be available uninterrupted or error-free. To the extent permitted by applicable law, we will not be liable for direct or indirect damages arising from the use of our website or our products.

9. DATA PROTECTION

The processing of personal data is carried out in accordance with our Privacy Policy. By using our website, you accept such processing in accordance with current regulations.

10. MODIFICATIONS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective from the moment of their publication on this page.

11. APPLICABLE LAW

These Terms and Conditions will be governed and interpreted in accordance with the applicable law in the country where our company is registered, without prejudice to the rights granted to customers by consumer protection regulations.

12. CONTACT

If you have any questions about these Terms and Conditions, you can contact us at:

Email: solana.madrid.shop@gmail.com